1. Introduction
Hong Kong Wasam Technology Trading Limited (“we,” “us,” or “our”) operates the website oolongtea.online (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase from us.
We are committed to protecting your privacy and handling your personal data with transparency and care. We comply with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and applicable international data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Information You Provide to Us:
- Name and contact information (email address, phone number, shipping and billing addresses)
- Account login credentials (if you create an account)
- Payment information (credit card details, billing address) – processed securely by our payment partners
- Order history and purchase preferences
- Communications with us (emails, messages, reviews, and feedback)
Information We Collect Automatically:
- IP address and device information (browser type, operating system, device type)
- Browsing behavior on our Site (pages viewed, time spent, links clicked, products viewed or added to cart)
- Referring website or source that directed you to our Site
- Cookies and similar tracking technologies (see Section 7 below for details)
Information from Third Parties:
- We may receive information about you from third-party services, such as payment processors and shipping carriers, to fulfill your orders.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing and Fulfillment: To process and ship your orders, send order confirmations, and provide delivery updates.
- Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
- Account Management: To create and maintain your account, manage your preferences, and personalize your experience.
- Marketing and Promotions: To send you promotional emails, newsletters, and special offers (you may opt out at any time).
- Site Improvement: To analyze how visitors use our Site, improve user experience, and optimize our product offerings.
- Legal Compliance: To comply with applicable laws, regulations, and legal requests.
- Fraud Prevention and Security: To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, email marketing platforms, analytics providers, and IT support services. These providers are contractually obligated to protect your information and use it only for the services they perform for us.
- Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change.
- With Your Consent: We may share your information for other purposes with your explicit consent.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:
- Order data: Retained for tax, accounting, and warranty purposes as required by applicable laws.
- Account data: Retained as long as your account remains active, or as needed to provide you with services.
- Marketing data: Retained until you unsubscribe from our communications.
When we no longer need your personal information, we will securely delete or anonymize it.
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Restricted access to personal information within our organization
- Regular security assessments and monitoring
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our Site.
Types of Cookies We Use:
- Essential Cookies: Necessary for the Site to function properly (e.g., shopping cart, checkout).
- Preference Cookies: Remember your settings and preferences.
- Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
You can control cookie preferences through your browser settings. You may choose to disable cookies, but please note that some features of our Site may not function properly as a result.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
For users in the European Economic Area (EEA) and the UK (GDPR):
- Right to access – request a copy of the personal data we hold about you
- Right to rectification – request correction of inaccurate or incomplete data
- Right to erasure (“right to be forgotten”) – request deletion of your personal data
- Right to restriction – request restriction of processing your data
- Right to data portability – request transfer of your data to another service
- Right to object – object to processing of your data for marketing or other purposes
- Right to withdraw consent – withdraw your consent at any time (where consent is the basis of processing)
For users in California (CCPA/CPRA):
- Right to know – request disclosure of the categories and specific pieces of personal information we have collected about you
- Right to delete – request deletion of your personal information
- Right to opt-out – opt out of the sale or sharing of your personal information (we do not sell your data)
- Right to non-discrimination – you will not be discriminated against for exercising your privacy rights
To exercise any of these rights, please contact us using the details provided in Section 12 below. We will respond to your request within the timeframes required by applicable law.
9. Third-Party Links
Our Site may contain links to third-party websites, products, or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We strongly advise you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this policy.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Hong Kong Wasam Technology Trading Limited
Room 701, Unit 108, 7/F, Tower B New Mandarin Plaza
14 Science Museum Road, Tsim Sha Tsui, Kowloon
HONG KONG
Email: support@oolongtea.online
We will respond to your inquiry within 30 days.