1. Shipping Locations
We ship worldwide. No matter where you are, we will deliver our teas straight to your door.
All orders are dispatched from our logistics hub in Hong Kong.
2. Processing Time
Orders are processed within 1–2 business days after payment confirmation. We do not process or ship orders on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by an additional 1–2 business days. We will notify you if any significant delays occur.
Please ensure your shipping address is correct at checkout. We cannot be responsible for delays or lost packages caused by incorrect addresses.
3. Shipping Methods and Costs
Shipping costs are calculated at checkout based on the total weight of your order and the destination country. You will see the exact shipping cost before completing your purchase.
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 1–3 business days | Calculated at checkout |
Free Shipping: We offer free standard shipping on orders over a certain amount. The current threshold is displayed at checkout and may vary by region. Please check your cart for the latest free shipping offer.
Note: Delivery times are estimates provided by our carrier partners and are not guaranteed. Actual delivery time may vary due to customs clearance, weather conditions, or other unforeseen circumstances.
4. Order Tracking
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your delivery through our carrier’s website.
Please allow up to 24 hours for the tracking information to become available after you receive the confirmation email.
5. Customs, Duties, and Taxes
For international orders, please be aware that your package may be subject to customs clearance procedures, import duties, taxes, and fees imposed by the destination country. These charges are not included in our shipping fees and are the sole responsibility of the buyer.
Customs policies vary widely by country. We recommend that you contact your local customs office for more information on potential charges before placing an order. We are not responsible for any delays caused by customs processing or for any duties, taxes, or fees applied to your shipment.
6. Incorrect or Incomplete Address
It is your responsibility to provide a complete and accurate shipping address at checkout. If you realize you have entered an incorrect address after placing your order, please contact us immediately at support@oolongtea.online. We will do our best to update the address before the order is dispatched.
If an order is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange reshipment. Additional shipping charges may apply. If you choose not to have the order reshipped, we will refund the product cost minus the original shipping fees and any return shipping costs incurred.
7. Lost or Damaged Packages
We take great care in packaging your tea to ensure it arrives in perfect condition. However, in the rare event that your package is lost or damaged in transit, please contact us at support@oolongtea.online.
Lost Packages: If your tracking information shows that your package has been delivered but you have not received it, please check with your neighbors or local post office first. If you still cannot locate it, contact us and we will assist you in filing a claim with the carrier.
Damaged Packages: If your package arrives visibly damaged, please take photos of the packaging and the products before opening, and contact us immediately. We will work with you to resolve the issue, which may include a replacement or refund depending on the extent of the damage.
8. Shipping Restrictions
We comply with all applicable export control and shipping regulations. We reserve the right to refuse shipment to certain destinations or to cancel orders that we deem high-risk or in violation of applicable laws.
We do not ship to PO Boxes or APO/FPO addresses for international orders.
9. Delivery Timeframe Disclaimer
All delivery timeframes provided are estimates only and are not guaranteed. We are not liable for any delays in delivery caused by:
- Customs clearance procedures
- Severe weather conditions (typhoons, snowstorms, floods, etc.)
- Natural disasters or public health emergencies
- Carrier disruptions (strikes, operational issues, etc.)
- Incorrect address information provided by the customer
- Any other events beyond our reasonable control
We will do our best to communicate any known delays to you promptly.
10. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us:
Hong Kong Wasam Technology Trading Limited
Room 701, Unit 108, 7/F, Tower B New Mandarin Plaza
14 Science Museum Road, Tsim Sha Tsui, Kowloon
HONG KONG
Email: support@oolongtea.online
We will respond to your inquiry within 24 hours.