1. Overview
Welcome to oolongtea.online (the “Site”), operated by Hong Kong Wasam Technology Trading Limited (“we,” “us,” or “our”). By accessing or using our Site and purchasing products from us, you agree to be bound by the following Terms of Service (the “Terms”). Please read these Terms carefully before using our Site.
These Terms apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
If you do not agree to all the Terms, you may not access the Site or use any of our services. By using the Site, you confirm that you have read, understood, and agreed to these Terms.
2. Eligibility
By using our Site, you represent and warrant that:
- You are at least 18 years of age or the age of majority in your jurisdiction
- You have the legal capacity to enter into a binding contract
- You will provide accurate, current, and complete information when placing an order
- You will use the Site only for lawful purposes and in compliance with all applicable laws and regulations
3. Products and Pricing
Product Descriptions: We strive to display our products, including their colors, images, descriptions, and specifications, as accurately as possible. However, we do not warrant that product descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free. If a product offered by us does not match its description, your sole remedy is to return it in unused condition for a refund in accordance with our Return Policy.
Pricing: All prices displayed on our Site are in United States Dollars (USD) unless otherwise indicated. We reserve the right to change prices at any time without prior notice. Prices are subject to applicable taxes, duties, and shipping fees, which will be calculated and displayed at checkout.
Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice. We also reserve the right to limit the quantities of any products or services that we offer.
4. Orders and Payment
Order Acceptance: When you place an order, you are making an offer to purchase the products in your cart. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, suspected fraud, or violations of these Terms. If we cancel your order, we will notify you and issue a full refund.
Order Confirmation: After you place an order, you will receive an email acknowledgment confirming receipt of your order. This acknowledgment does not constitute acceptance of your order. A contract between you and us is formed only when we dispatch the products and send you a shipping confirmation email.
Payment: We accept payments through third-party payment processors (such as credit cards and digital wallets). By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the full amount of your order. All payment transactions are encrypted and processed securely. We do not store your full payment card details on our servers.
Cancellations: You may cancel your order within 24 hours of placing it, provided that it has not yet been shipped. To cancel, please contact us immediately at support@oolongtea.online.
5. Shipping and Delivery
Shipping: We ship worldwide from our Hong Kong logistics hub. Shipping costs and estimated delivery times are calculated at checkout and depend on the destination and shipping method selected. Please refer to our Shipping Policy for detailed information.
Delivery: Estimated delivery times are provided as guidelines only and are not guaranteed. We are not responsible for delays caused by customs clearance, weather conditions, carrier disruptions, or other factors beyond our reasonable control.
Risk of Loss: Title and risk of loss for products pass to you upon delivery to the carrier. We are not liable for any loss, damage, or delay once the carrier takes possession of your order. If your package is lost or damaged in transit, please contact us and we will assist you in filing a claim with the carrier.
6. Returns and Refunds
We stand behind the quality of our products. If you are not satisfied with your purchase, you may return unopened items within 30 days of delivery for a full refund (excluding shipping costs). For opened items, please contact our support team at support@oolongtea.online and we will work with you to find a fair solution.
Please review our full Return Policy on the Site for detailed instructions and conditions. Refunds will be processed to the original payment method within 7–14 business days after we receive and inspect the returned items.
7. Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, product designs, audio clips, video clips, and software, is the property of Hong Kong Wasam Technology Trading Limited or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or otherwise use any content from this Site without our prior written consent. You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only.
8. User-Generated Content
We may allow users to post reviews, comments, feedback, and other content on our Site. By submitting any content, you grant us a worldwide, perpetual, irrevocable, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media.
You represent and warrant that:
- You own or control all rights to the content you submit
- The content is accurate and not misleading
- The content does not infringe any third-party rights or applicable laws
- The content does not contain harmful, abusive, defamatory, or otherwise objectionable material
We reserve the right, but have no obligation, to remove or edit any content that we deem inappropriate, offensive, or in violation of these Terms.
9. Prohibited Activities
You are prohibited from using the Site or its content for any unlawful purpose or in any way that could harm, disable, overburden, or impair the Site. Prohibited activities include but are not limited to:
- Violating any applicable laws, regulations, or these Terms
- Interfering with the security or functionality of the Site
- Attempting to gain unauthorized access to any part of the Site or its systems
- Using robots, spiders, scrapers, or other automated means to access the Site without our permission
- Transmitting any viruses, malware, or other harmful code
- Harassing, abusing, or harming others through the Site
- Impersonating any person or entity or misrepresenting your affiliation with any person or entity
- Uploading or transmitting false or misleading information
10. Disclaimer of Warranties
THE SITE AND ALL PRODUCTS, SERVICES, AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES OFFERED ON THE SITE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HONG KONG WASAM TECHNOLOGY TRADING LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR OUR PRODUCTS.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE OR PRODUCTS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE PRODUCTS GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
12. Indemnification
You agree to indemnify, defend, and hold harmless Hong Kong Wasam Technology Trading Limited, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
- Your use of the Site or products
- Your violation of these Terms or any applicable laws
- Your infringement of any third-party rights, including intellectual property rights
- Any content you submit to the Site
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, without regard to its conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Site shall be resolved exclusively through confidential arbitration in Hong Kong in accordance with the rules of the Hong Kong International Arbitration Centre (HKIAC). The language of the arbitration shall be English.
Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or prevent unauthorized use of the Site.
14. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be severed from the Terms, and the remaining provisions shall continue in full force and effect.
15. Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Hong Kong Wasam Technology Trading Limited.
16. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Hong Kong Wasam Technology Trading Limited regarding your use of the Site and supersede all prior agreements, communications, and understandings, whether written or oral.
17. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
We will notify you of material changes by posting a notice on the Site or sending an email to the address associated with your account.
18. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
Hong Kong Wasam Technology Trading Limited
Room 701, Unit 108, 7/F, Tower B New Mandarin Plaza
14 Science Museum Road, Tsim Sha Tsui, Kowloon
HONG KONG
Email: support@oolongtea.online